All articles
Shipping & Customer Service
Countries we deliver to and return policies.
Categories
Articles
Do you ship internationally?
We currently ship to the United States, Canada, and Australia. If you're not on our current list of countries, please provide us with your information in this form so we can better take care of you. We will keep you in the loop regarding our shipping
What is your return policy?
We accept returns for any product purchased in the last 60 days, even if it has been opened. Before a return or refund, we also like to help troubleshoot any issues you might be having with our supplements or reaching your health goals. Remember that
Do you offer discounts to military members, etc.?
GovX Discount FAQ. 1. Who is eligible for the GovX discount?Teachers, First Responders, and Military personnel are eligible for a 10% discount through GovX. This discount can also be applied on top of our standard 10% subscribe & save option. 2. How
How can I cancel or change my order?
We're unable to make any changes to an order once it has been processed. If you need any adjustments to an order, you can answer a few quick questions here. While we cannot guarantee any changes or cancellations, we will do our best to accommodate yo
How can I change or edit my shipping address?
We have a very small window to make order edits! Contact us here with your order number and your correct shipping address, so we can make changes as quickly as possible.
My order arrived, but it wasn't correct.
We apologize for the error in your order! Please report it here with your order number and issue details, and our team will respond promptly.
What if I try a product and don't like it?
If you've opened and used a product that wasn't quite right for you, please contact our Health Success Team here within 60 days of delivery to discuss the next steps. We're committed to working with you and providing assistance according to our 60-da
I can’t checkout! Help!
If you encounter any issues at checkout, we suggest trying to complete your purchase in an incognito window, using a different browser, or on another device. This approach resolves the issue in most cases!
Do you offer wholesale accounts?
For information on our wholesale accounts, please reach out to our team here to apply. We'll review your request and get back to you if it is a good fit!
What payment methods are accepted?
We accept all major credit cards and ShopPay. Check out our HSA/FSA payment info here.
Do you offer free shipping?
Free shipping is available on orders of $80 or more. This is applicable for both one-time and subscription purchases. Please note, this offer is valid for US shipments only.
International Duty and Tax information
Duty and taxes for orders to Canada (CA) and Australia (AU) are included in the checkout process and are incorporated into the shipping costs. There will be no additional fees upon delivery.
How long does shipping take?
Most orders typically arrive within 3-5 business days. Orders placed before 11am CST Monday through Friday will be processed and shipped the same day, excluding holidays. Orders placed after 11am CST will be shipped the following business day. Orders
My order was delivered, but I don't have it or can't find it.
This is the most common delivery issue! We find that most of the time, your order was delivered to a front office or parcel locker, accidentally delivered to a neighbor, or left in a mailroom/package room, or is sometimes running a day behind for act
My tracking says it hasn't left your facility
After your order ships, you'll receive an email with tracking information to monitor your delivery progress. Couriers will provide an estimated delivery date based on their expected transit time. If you don't see an estimated delivery date, it may be
Can I send my package to my place of work?
We recommend sending packages to a residential address because delivering to a business could increase the chance that the package will not be delivered due to the limited hours of operation a business has. Carriers generally will not leave packages