Shipping & Customer Service
Countries we deliver to and return policies.
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Do you ship internationally?
We currently ship to the United States, Canada, and Australia. If you're not on our current list of countries, please provide us with your information in this form so we can better take care of you. We will keep you in the loop regarding our shipping
What is your return policy?
We accept returns for any product purchased in the last 60 days, even if it has been opened. Before a return or refund, we also like to help troubleshoot any issues you might be having with our supplements or reaching your health goals. Remember that
Do you offer discounts to military members, etc.?
GovX Discount FAQ. 1. Who is eligible for the GovX discount?Teachers, First Responders, and Military personnel are eligible for a 10% discount through GovX. This discount can also be applied on top of our standard 10% subscribe & save option. 2. How
How can I cancel or change my order?
We're unable to make any changes to an order once it has been processed. However, our Customer Support team has a short window - about 30 minutes after an order is placed - to make any changes. If you need help, please email us at support@heartandsoi
How can I change or edit my shipping address?
We have a short window to make order edits - about 30 minutes after the order is placed! Please contact us at [email protected] with your order number and correct shipping address, and we’ll try to get that updated for you!. Also, if you have m
My order arrived, but it wasn't correct.
We apologize for the error in your order! Please report it here with your order number and issue details, and our team will respond as quick as we can.
What if I try a product and don't like it?
If you've opened and used a product that wasn't quite right for you, please contact our Health Success Team here within 60 days of delivery to discuss the next steps. We're committed to working with you and providing assistance according to our 60-da
I can’t checkout! Help!
If you run into any technical issues at checkout, try the following: clear your cache, switch to a different browser, or use another device. These steps resolve the issue in most cases!. If you're still having trouble, reach out to our Customer Suppo
Do you offer wholesale accounts?
For information about opening a wholesale or B2B account, please reach out to our team and submit your application here. Once we receive it, we’ll review your request to see if it’s a good fit and get back to you as soon as possible 🙌
What payment methods are accepted?
We accept all major credit cards, Shop Pay, Bitcoin and Apple Pay. Check out our HSA/FSA payment info here.
Do you offer free shipping?
Enjoy free shipping on all U.S. orders with a subtotal of $100 or more - available for both one-time and subscription purchases.
International Duty and Tax information
Duty and taxes for orders to Canada (CA) and Australia (AU) are included in the checkout process and are incorporated into the shipping costs. There will be no additional fees upon delivery.
How long does shipping take?
Most US orders typically arrive within 3-5 business days. Orders placed before 11am CST Monday-Friday will be processed and shipped the same day, excluding holidays. Orders placed after 11am CST will be shipped the following business day. Orders plac
My order was delivered, but I don't have it or can't find it.
This is the most common delivery issue! We’ve found that most “missing” packages turn up shortly after delivery - often they’re left in a front office, parcel locker, or mailroom, delivered to a neighbor by mistake, or simply arrive a day later (espe
My tracking says it hasn't left your facility
After your order ships, you'll receive an email with tracking information to monitor your delivery progress. Couriers will provide an estimated delivery date based on their expected transit time. If you don't see an estimated delivery date, it may be
Can I send my package to my place of work?
We recommend sending packages to a residential address because delivering to a business could increase the chance that the package will not be delivered due to the limited hours of operation a business has. Carriers generally will not leave packages
CashBack
When you shop with a brand that offers CashBack, you earn a reward just for purchasing. Choose between store credit or a prepaid award card. Explore the FAQs below to learn how CashBack works. Merchants want to reward customers. CashBack is a simple
Store Locator
Select Heart & Soil products are now available at Sprouts Farmers Markets! The products currently available are:. Beef Organs, Histamine & Immune, Gut & Digestion, Grass-Fed Colostrum, and Pure American Liver. Check out our store locator to find a lo