Overview

Truemed Process

HSA/FSA Account Questions

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Heart & Soil

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Truemed HSA/FSA

Can your supplements be taken together?

How can I properly use these supplements?

Why is the dosage six capsules?

How many ounces of organs should I include per day?

Will the supplements break my fast?

Can athletes take these supplements?

Usage

Can kids use them? If so, what dosage?

What is the shelf life, and do they have to be refrigerated?

Can I travel by plane with the supplements?

Are your products tested for heavy metals, pesticides, and microbes?

Product Safety

Do you ship internationally?

What is your return policy?

Do you offer discounts to military members, etc.?

How can I cancel or change my order?

How can I change or edit my shipping address?

My order arrived, but it wasn't correct.

What if I try a product and don't like it?

I can’t checkout! Help!

Do you offer wholesale accounts?

What payment methods are accepted?

Do you offer free shipping?

International Duty and Tax information

How long does shipping take?

My order was delivered, but I don't have it or can't find it.

My tracking says it hasn't left your facility

Can I send my package to my place of work?

CashBack

Tutorial: Manage your account and subscriptions

Tutorial: Updating Shop Pay Payment Methods

Tutorial: Manage your account and subscriptions copy

Subscription/Recurring Order Management

Shipping & Customer Service

Are your supplements organic and free from GMOs?

Are the capsules kosher or halal?

Where are the nutrient profiles?

What is the macronutrient content of these supplements?

How does .5 ounces of organs equate to 3g of organs found in our products?

Are the supplements better than fresh organs?

What are the capsules made of?

How large are the capsules?

How does H&S differ from traditional multivitamins?

Product Details

What is an HSA/FSA account?

What is Truemed?

How does using my HSA/FSA account save me money?

What is a Letter of Medical Necessity?

Why should I use my HSA/FSA funds with Truemed’s partner brands?

I don’t have an HSA/FSA. Can I still benefit from Truemed?

I don’t live in the US. Can I still get reimbursed with Truemed?

Can I use my HSA/FSA card at checkout?

Can I use my regular credit card at checkout?

How long does it take for me to receive my Letter of Medical Necessity?

If I am not approved, what happens?

I don’t have enough funds in my HSA/FSA account to cover the entire purchase. Can I still use Truemed?

What if my HSA/FSA payment is rejected by my administrator?

What if I haven’t contributed to my HSA/FSA. Will I still be able to maximize my savings?