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HSA/FSA Account Questions

I don’t have enough funds in my HSA/FSA account to cover the entire purchase. Can I still use Truemed?

You can occasionally request a split invoice from the merchant that you are making a purchase from, but like your normal bank account, you generally need to have the funds to cover the purchase to avoid a rejection.

What if my HSA/FSA payment is rejected by my administrator?

Please contact us at [email protected] so we can help you troubleshoot the issue. HSA/FSA plan administrators often have detailed requirements, so it may be as simple as re-issuing your Letter of Medical Necessity using the administrator’s form.

What if I haven’t contributed to my HSA/FSA. Will I still be able to maximize my savings?

For most Americans, open enrollment is in the last four months of the year. Simply elect to increase contributions to your HSA or FSA during this time and you can begin shopping with Truemed merchant partners. Starting on January 1st, qualified indiv