# heartsoil

> Public Help Center articles for heartsoil.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Can your supplements be taken together?](https://faq.heartandsoil.co/en-US/can-your-supplements-be-taken-together-249064.md): Absolutely! We have designed our products to be taken together and have little concern about overdoing it or nutrient overdose. Most of our clients experience prominent benefits when consuming anywhere from 1/2 dosage (or less) to 4 full servings of
- [How can I properly use these supplements?](https://faq.heartandsoil.co/en-US/how-can-i-properly-use-these-supplements-249066.md): We generally suggest a dose of six capsules of each supplement per day. This is a good starting point; the amount can be doubled or tripled for added support. While some will also choose to include as little as half the suggested dosage (or less) and
- [Why is the dosage six capsules?](https://faq.heartandsoil.co/en-US/why-is-the-dosage-six-capsules-249068.md): Our supplements are not synthetically derived and hyper-concentrated like traditional supplements. They are freeze-dried food put in a capsule for convenient consumption. One serving of our organ meat capsules contains the nutrient equivalent of abou
- [How many ounces of organs should I include per day?](https://faq.heartandsoil.co/en-US/how-many-ounces-of-organs-should-i-include-per-day-249072.md): In most cases, Dr. Paul suggests 1-3 ounces of organs per day (around 0.5-1 ounce coming from liver).
- [Will the supplements break my fast?](https://faq.heartandsoil.co/en-US/will-the-supplements-break-my-fast-249077.md): Technically, any number of calories will break a fast, but that's not necessarily an issue. While most believe that fasting works like an on-or-off switch, we disagree. Instead, we think that it works more like a dimming switch. This means when you d
- [Can athletes take these supplements?](https://faq.heartandsoil.co/en-US/can-athletes-take-these-supplements-249084.md): Yes! Athletes can absolutely use our products. However, if you are an athlete who will be drug tested for performance-enhancing substances, here is a list of our certified and non-certified products:. NSF Certified: Grass Fed Whey (Chocolate Sea Salt
- [Can kids use them? If so, what dosage?](https://faq.heartandsoil.co/en-US/can-kids-use-them-if-so-what-dosage-249103.md): We believe nose-to-tail organ meat is safe and incredibly valuable for kids of all ages, even toddlers. Eating organ meats is okay as soon as kids have their first solid foods, as they would have evolutionarily!. It's generally best to start with a d
- [What is the shelf life, and do they have to be refrigerated?](https://faq.heartandsoil.co/en-US/what-is-the-shelf-life-and-do-they-have-to-be-refrigerated-249104.md): Our supplements are desiccated and free of moisture, which means the shelf life of our supplements is very, very long. You can find an "expiration" date on each bottle's bottom. There's no need to refrigerate them; they'll be fine kept in a dry, room
- [Can I travel by plane with the supplements?](https://faq.heartandsoil.co/en-US/can-i-travel-by-plane-with-the-supplements-249083.md): Yes! Many of our customers travel both domestically and internationally with our supplements.
- [Are your products tested for heavy metals, pesticides, and microbes?](https://faq.heartandsoil.co/en-US/are-your-products-tested-for-heavy-metals-pesticides-and-microbes-249086.md): High-quality, contaminant-free products are fundamental to our mission here at Heart & Soil. Because of this, we send samples of both the freeze-dried organs and gelatin capsules to be tested for pesticides, heavy metals, and microbes. You can find c
- [Do you ship internationally?](https://faq.heartandsoil.co/en-US/do-you-ship-internationally-249106.md): We currently ship to the United States, Canada, and Australia!. Don't see your country on the list? Fill out this form so we can keep you updated on when we start shipping to your country, plus any other international shipping news. Please note that
- [Return Policy](https://faq.heartandsoil.co/en-US/return-policy-249108.md): We want you to love your purchase but if you’re not completely satisfied, you may return your item within 60 days for a full product refund - opened or unopened!. Before a return or refund, we would like to help troubleshoot any issues you might be h
- [GovX Discount](https://faq.heartandsoil.co/en-US/govx-discount-277304.md): Who is Eligible. Military, First Responders, and Teachers are eligible for a 20% discount through GovX. This discount can also be applied on top of our standard 10% subscribe & save option. How to Use on a One-time Order. -Go to the GovX website here
- [How can I cancel or change my order?](https://faq.heartandsoil.co/en-US/how-can-i-cancel-or-change-my-order-558751.md): We're unable to make any changes to an order once it has been processed. However, our Customer Support team has a short window - about 30 minutes after an order is placed - to make any changes. If you need help, please email us at support@heartandsoi
- [How can I change or edit my shipping address?](https://faq.heartandsoil.co/en-US/how-can-i-change-or-edit-my-shipping-address-558753.md): We have a short window to make order edits - about 30 minutes after the order is placed! Please contact us at support@heartandsoil.co with your order number and correct shipping address, and we’ll try to get that updated for you!. Also, if you have m
- [My order arrived, but it wasn't correct.](https://faq.heartandsoil.co/en-US/my-order-arrived-but-it-wasnt-correct-558758.md): We apologize for the error in your order! Please report it here with your order number and issue details, and our team will respond as quick as we can.
- [What if I try a product and don't like it?](https://faq.heartandsoil.co/en-US/what-if-i-try-a-product-and-dont-like-it-558776.md): If you've opened and used a product that wasn't quite right for you, please contact our Health Success Team here within 60 days of delivery to discuss the next steps. We're committed to working with you and providing assistance according to our 60-da
- [I can’t checkout! Help!](https://faq.heartandsoil.co/en-US/i-can%E2%80%99t-checkout-help-558780.md): If you run into any technical issues at checkout, try the following: clear your cache, switch to a different browser, or use another device. These steps resolve the issue in most cases!. If you're still having trouble, reach out to our Customer Suppo
- [Do you offer wholesale accounts?](https://faq.heartandsoil.co/en-US/do-you-offer-wholesale-accounts-558788.md): For information about opening a wholesale or B2B account, please reach out to our team and submit your application here. Once we receive it, we’ll review your request to see if it’s a good fit and get back to you as soon as possible 🙌
- [What payment methods are accepted?](https://faq.heartandsoil.co/en-US/what-payment-methods-are-accepted-558794.md): We accept all major credit cards, Shop Pay, Bitcoin, PayPal and Apple Pay. Check out our HSA/FSA payment info here.
- [Do you offer free shipping?](https://faq.heartandsoil.co/en-US/do-you-offer-free-shipping-558798.md): Enjoy free shipping on all U.S. orders with a subtotal of $100 or more - available for both one-time and subscription purchases!
- [International Duty and Tax information](https://faq.heartandsoil.co/en-US/international-duty-and-tax-information-558800.md): Duty and taxes for orders to Canada (CA) and Australia (AU) are included in the checkout process and are incorporated into the shipping costs. There will be no additional fees upon delivery.
- [How long does shipping take?](https://faq.heartandsoil.co/en-US/how-long-does-shipping-take-558815.md): Most US orders typically arrive within 3-5 business days. Orders placed before 11am CST Monday-Friday will be processed and shipped the same day, excluding holidays. Orders placed after 11am CST will be shipped the following business day. Orders plac
- [My order was delivered, but I don't have it or can't find it.](https://faq.heartandsoil.co/en-US/my-order-was-delivered-but-i-dont-have-it-or-cant-find-it-558818.md): This is the most common delivery issue! We’ve found that most “missing” packages turn up shortly after delivery - often they’re left in a front office, parcel locker, or mailroom, delivered to a neighbor by mistake, or simply arrive a day later (espe
- [My tracking says it hasn't left your facility](https://faq.heartandsoil.co/en-US/my-tracking-says-it-hasnt-left-your-facility-558824.md): After your order ships, you'll receive an email with tracking information to monitor your delivery progress. Couriers will provide an estimated delivery date based on their expected transit time. If you don't see an estimated delivery date, it may be
- [Can I send my package to my place of work?](https://faq.heartandsoil.co/en-US/can-i-send-my-package-to-my-place-of-work-752318.md): We recommend sending packages to a residential address because delivering to a business could increase the chance that the package will not be delivered due to the limited hours of operation a business has. Carriers generally will not leave packages
- [CashBack](https://faq.heartandsoil.co/en-US/cashback-2526958.md): When you shop with a brand that offers CashBack, you earn a reward just for purchasing. Choose between store credit or a prepaid award card. Explore the FAQs below to learn how CashBack works. Merchants want to reward customers. CashBack is a simple
- [Store Locator](https://faq.heartandsoil.co/en-US/store-locator-2650630.md): Select Heart & Soil products are now available at Sprouts Farmers Markets! The products currently available are:. Beef Organs, Histamine & Immune, Gut & Digestion, Grass-Fed Colostrum, and Pure American Liver. Check out our store locator to find a lo
- [Are your supplements organic and free from GMOs?](https://faq.heartandsoil.co/en-US/are-your-supplements-organic-and-free-from-gmos-249082.md): Our supplements are sourced from grass-fed, grass-finished cows raised on regenerative farms in New Zealand that are not given antibiotics, hormones, or any GMO feed. In addition to being non-GMO and free of antibiotics, none of our supplements have
- [Are the capsules kosher or halal?](https://faq.heartandsoil.co/en-US/are-the-capsules-kosher-or-halal-249081.md): The capsule contents of our all supplements are certified Halal, excluding Pure American Liver and our two products that contain bovine blood: Whole Package and Lifeblood . Additionally, our protein powder, Animal Based Protein , is also certified Ha
- [Where are the nutrient profiles?](https://faq.heartandsoil.co/en-US/where-are-the-nutrient-profiles-249069.md): Our products contain much more than the standard vitamins and minerals profiled in typical supplements. Each organ in our products contains unique amino acids, growth factors, and peptides that won't be found in synthetically derived alternatives. Th
- [What is the macronutrient content of these supplements?](https://faq.heartandsoil.co/en-US/what-is-the-macronutrient-content-of-these-supplements-249070.md): Each serving (six capsules) of our organ supplements has about 2 grams of protein, negligible carbs and fat (less than half a gram each), and about 15 calories. The three exceptions are Bone Marrow & Liver, Skin, Hair & Nails, and Mood, Memory & Bra
- [How does .5 ounces of organs equate to 3g of organs found in our products?](https://faq.heartandsoil.co/en-US/how-does-5-ounces-of-organs-equate-to-3g-of-organs-found-in-our-products-249073.md): Many people wind up being a little confused by the idea that 3g of powdered materials can roughly equal .5 oz of organs—and it doesn't make any sense until you account for a MASSIVE reduction in the weight of the organs due to the freeze-drying proce
- [Are the supplements better than fresh organs?](https://faq.heartandsoil.co/en-US/are-the-supplements-better-than-fresh-organs-249074.md): From what we can measure, desiccated organ meats are just as potent and nutrient-rich as fresh ones. Based on our research, the freeze-drying process serves to preserve the nutrients found in organ meats rather than destroy them. We always advocate f
- [What are the capsules made of?](https://faq.heartandsoil.co/en-US/what-are-the-capsules-made-of-249079.md): Our supplements are made using 100% bovine gelatin.
- [How large are the capsules?](https://faq.heartandsoil.co/en-US/how-large-are-the-capsules-249078.md): Our pill size is #00, which holds 500mg of our product per capsule. This allows us to get about one ounce of our fresh, nutrient-dense, freeze-dried organs into a single serving to support your health and vitality. If these larger-sized pills are an
- [How does H&S differ from traditional multivitamins?](https://faq.heartandsoil.co/en-US/how-does-h&s-differ-from-traditional-multivitamins-249075.md): The vitamins, minerals, peptides, growth factors, and other signaling molecules found in our organ products are in the exact, bioidentical form the human body uses, leading to better absorption and utilization within human physiology (more bioavailab
- [What is an HSA/FSA account?](https://faq.heartandsoil.co/en-US/what-is-an-hsafsa-account-486856.md): Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) are tax-free accounts that can be used to pay for qualified health expenses. These accounts are usually set up and managed by an HSA or FSA administrator, and you should have access t
- [What is Truemed?](https://faq.heartandsoil.co/en-US/what-is-truemed-486857.md): Truemed partners with merchants and brands to enable qualified customers to use HSA/FSA funds on qualified products and services that are used to treat, mitigate, or prevent a diagnosed medical condition. Truemed partners with a network of individual
- [How does using my HSA/FSA account save me money?](https://faq.heartandsoil.co/en-US/how-does-using-my-hsafsa-account-save-me-money-486861.md): HSA/FSA accounts were created so individuals could use pre-tax money to pay for expenses used to treat, mitigate, or prevent a diagnosed medical condition. Because HSA/FSAs use pre-tax money, you’re getting more purchasing power for your dollars. Rat
- [What is a Letter of Medical Necessity?](https://faq.heartandsoil.co/en-US/what-is-a-letter-of-medical-necessity-486863.md): In order to determine whether certain products or services are legitimate expenses for treating, mitigating, or preventing a diagnosed medical condition, HSA/FSA plan administrators often require a letter from a licensed practitioner. This letter is
- [Why should I use my HSA/FSA funds with Truemed’s partner brands?](https://faq.heartandsoil.co/en-US/why-should-i-use-my-hsafsa-funds-with-truemed%E2%80%99s-partner-brands-486864.md): Using your HSA/FSA funds on eligible products or services sold by Truemed’s partner brands can result in significant savings. HSA/FSA accounts allow you to use pre-tax dollars to purchase products and services to treat, mitigate, or prevent the speci
- [I don’t have an HSA/FSA. Can I still benefit from Truemed?](https://faq.heartandsoil.co/en-US/i-don%E2%80%99t-have-an-hsafsa-can-i-still-benefit-from-truemed-486865.md): Unfortunately, Truemed’s services are for individuals who have HSA or FSA accounts (or plan to fund one during open enrollment). We encourage you to ask your employer about information on your HSA or FSA!
- [I don’t live in the US. Can I still get reimbursed with Truemed?](https://faq.heartandsoil.co/en-US/i-don%E2%80%99t-live-in-the-us-can-i-still-get-reimbursed-with-truemed-486866.md): Unfortunately, Truemed is currently only available in the United States.
- [Can I use my HSA/FSA card at checkout?](https://faq.heartandsoil.co/en-US/can-i-use-my-hsafsa-card-at-checkout-486900.md): Yes! You can use your HSA/FSA card. Once you pay with your card and complete the survey, all you need to do is keep an eye out for the Letter of Medical Necessity that we will send you, and hold onto it for the next 3 years.
- [Can I use my regular credit card at checkout?](https://faq.heartandsoil.co/en-US/can-i-use-my-regular-credit-card-at-checkout-486901.md): If you prefer to use your regular credit card, you are welcome to do that and we will send you instructions for how to submit for reimbursement from your administrator. Check out this article to get a comprehensive understanding of the reimbursement
- [How long does it take for me to receive my Letter of Medical Necessity?](https://faq.heartandsoil.co/en-US/how-long-does-it-take-for-me-to-receive-my-letter-of-medical-necessity-486902.md): Generally it takes 24-48 hours. If you aren’t seeing your letter in your inbox, check spam, then reach out to us at support@truemed.com for help!
- [If I am not approved, what happens?](https://faq.heartandsoil.co/en-US/if-i-am-not-approved-what-happens-486903.md): If you do not qualify, you are able to reapply for HSA/FSA spending at a later date.
- [I don’t have enough funds in my HSA/FSA account to cover the entire purchase. Can I still use Truemed?](https://faq.heartandsoil.co/en-US/i-don%E2%80%99t-have-enough-funds-in-my-hsafsa-account-to-cover-the-entire-purchase-can-i-still-use-truemed-486904.md): You can occasionally request a split invoice from the merchant that you are making a purchase from, but like your normal bank account, you generally need to have the funds to cover the purchase to avoid a rejection.
- [What if my HSA/FSA payment is rejected by my administrator?](https://faq.heartandsoil.co/en-US/what-if-my-hsafsa-payment-is-rejected-by-my-administrator-486905.md): Please contact us at team@truemed.com so we can help you troubleshoot the issue. HSA/FSA plan administrators often have detailed requirements, so it may be as simple as re-issuing your Letter of Medical Necessity using the administrator’s form.
- [What if I haven’t contributed to my HSA/FSA. Will I still be able to maximize my savings?](https://faq.heartandsoil.co/en-US/what-if-i-haven%E2%80%99t-contributed-to-my-hsafsa-will-i-still-be-able-to-maximize-my-savings-486906.md): For most Americans, open enrollment is in the last four months of the year. Simply elect to increase contributions to your HSA or FSA during this time and you can begin shopping with Truemed merchant partners. Starting on January 1st, qualified indiv